Pink Elephant, the premier global training, consulting and ITSM support solutions service provider is pleased to announce the launch of the Service Automation Framework in South Africa and in turn, to be associated as the first registered course provider for the framework in South Africa and globally.
The Service Automation Framework is a new framework for the design and delivery of automated services, the concept by which you can automate your service offering. The corresponding publication, Service Automation Framework was written by Jan-Willem Middelburg and reviewed by seven leading industry experts. This publication has been created to find a methodical way to discuss Service Automation. It offers a number of processes that every organisation can think of to systematically enhance its Service.
Jan-Willem is very pleased that Pink Elephant has become the first registered training provider to offer Service Automation in South Africa and Africa, “I have been working with Pink Elephant South Africa for more than 10 years, and couldn’t wish for a better partner to launch this training course in South Africa and Africa.”
In February 2017, APMG-International launched the global Service Automation Framework certification scheme. The Service Automation Foundation course and exam is now globally available. “We are very proud to be the first organisation in South Africa to launch the Service Automation certification, maintaining our drive to offer an ever expanding range of global best practices to the local market,” said Neil Petford, Regional Director of Pink Elephant Africa, “We see Service Automation high on most IT Executives’ agenda, and the Service Automation Framework offers an effective step-by-step approach to assist companies in this transformation.” added Petford.
Pink Elephant will be hosting a breakfast event for the introduction of the Service Automation Framework certification scheme by APMG-International on 9th June 2017 at the Pink Elephant Head Offices. Service Automation is a rapidly growing domain of interest and is a highly addressed point on the agenda in most organisations today.
As the first registered course provider in South Africa and Africa, Pink Elephant is once again seen to be leading the way in IT Best Practices.
