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Nebula boosts business efficiency with OneView cloud-based TEM Integration Hub

Jun 23rd, 2017

Nebula is launching its Telecoms Expense and Lifecycle Management Integration Hub. This product feature enables clients to integrate third-party, IT and business applications on a single cloud-based platform. With more and more companies outsourcing business functions to external service providers, there is an increased demand for visibility and control over the operations being managed by outside role-players. Considering how many different business functions and departments there are in organisations, ranging from IT to finance, having a single system to unify these functions makes good business sense.

Powered by Microsoft Azure, Nebula’s Telecoms Expense and Lifecycle Management platform, OneView™, helps customers across various industries keep tabs on their telecoms usage, spend and service provider performance. With the launch of the Integration Hub, more lengthy processes are automated, with live service request tracking and digitalised workflows.

OneView™ integrates with Service Request Systems to enable the ordering and changing of infrastructure directly from a single portal. OneView™ also assists in automating the telecoms cost recovery process by enabling recharge report exports in the customer’s ERP system format.

“By integrating OneView™ with the service request and ERP systems used by our clients, we are able to streamline systems and processes that affect all aspects of their business – from finance to IT,” says Andre Witte, Nebula CTO. “Clients need accurate data at all times. The Integration Hub provides them with so many opportunities to do business better because the information was made available to everyone, at the same time.”

The amount of time taken to monitor, respond to and process all of this telecoms and IT information on separate systems means businesses are always under undue pressure, which regularly has a negative impact on information accuracy and request turnaround time. With the OneView™ Integration Hub, the amount of time required to manage the telecoms and IT lifecycle is dramatically reduced and data accuracy is improved by having a single source of information available without human error.

“In order to offer their customers a superior service, Nebula requires an always-on, reliable cloud network”, notes Morgan Webb, partner business evangelist at Microsoft Corp. “We are pleased that Nebula will continue to take advantage of Microsoft Azure IaaS and PaaS components to make their software product, OneView™, and the development thereof more scalable to sufficiently support their rapidly growing client base and expanding system features.”

Nebula utilises Azure Virtual Machines (VMs) to host its database environment as well as various other business services. Azure PaaS components such as Storage, Redis Cache and App Service are integrated to provide flexible and scalable storage strategies and hosting solutions. Specifically, Nebula has made use of RESTful web APIs and Web Jobs in order to achieve a decoupled, microservices approach to application development. Additionally the use of Azure Table and Blob storage has enabled Nebula to store data and files in ways optimised for various usage scenarios often leading to improved performance while also offering additional redundancy.

The OneView Integration Hub implements Azure API Web Services, Web Jobs, Message Queues, SQL Database and Application Insights. With Microsoft Azure cloud services, Nebula can fully utilise the advantages of the cloud to provide its clients with high performance, scalable systems that enable next generation telecoms and business innovation.

To find out how Nebula can help your business reach it’s true potential, contact us here.

 

Nebula TEM helps professional services firm do business better

Jun 9th, 2017

The client

The South African division of an international professional services firm with well over 4000 SIMS.

Why did this company need Telecoms Expense Management?

This company had no visibility into what was happening in their telecoms environment. They received enormous bills at the end of the month because they had no way of tracking what was happening in their telecoms environment and no pre-emptive warnings to help them manage usage and reduce costs. With a large portion working remotely at their clients’ offices, employees are often limited from a connectivity perspective. As such, many of them struggle to get their jobs done because they’re worried about the amount of data they are using to connect to business applications.

The company’s key needs included:

  • Implementation of financial optimisation
  • Enabling mobile workers to do their work efficiently from any location

So, how did Nebula help?

Using OneView, Nebula’s telecoms expense and lifecycle management system, this company was able to transform their telecoms environment; boosting visibility and employee productivity, reigning in expenses and usage and automating processes. OneView empowered this client by enabling them to streamline their entire telecoms infrastructure, which in turn, freed up company resources and reduced costs.

Promoting productivity and boosting efficiency

The problem: Anyone working in a professional services firm will know that much of the workforce is based outside the office. These remote consultants who work from customers’ offices may not have access to their company networks. This makes it essential for them to have all the tools they need to get their work done.

The solution: Matching each employee with a mobile package that meets their requirements and giving them access to all the hardware and software they require to get their job done, dramatically boosted productivity. Businesses often assume that using less data, issuing less SIMs and curbing the use of certain platforms and apps is the way to cut costs. But in this case, and in many other cases, by optimising and better managing the client’s mobile environment to suit their needs, they were actually using more data, across more SIMs but were doing so more strategically, and, thus, spending less money.

Simplifying Mobile Operations and IMACDS (Install, Move, Add, Change and Decommission)

The problem: In the past, when the client needed to do a SIM swap, retrieve a PUK code, lock a SIM or load a new bundle for an employee, they had to endure a rather lengthy process. The user would go to IT or their business unit administrator and submit their request. IT would then send an email to the service provider. Once they’ve received the request, the request is added to their queuing system, which can take a couple of hours.

The solution: Using OneView, SIM Swop turnaround time is reduced from 3 hours to 30 minutes, and SIM Locks and PIN/PUK requests from 50 minutes to 2.  By streamlining these processes our client has spent 63% percent less time on the same tasks they were previously performing manually.  Now, when a  user approaches IT, the request can be performed automatically using OneView.

Fighting fear via notifications and call limits

The problem: Often, employees are given all the tools and resources they need to work from anywhere but they’re worried about accidentally overspending. While some business owners may encourage employees to exhibit this level of caution, it actually hampers their productivity.

The solution: With increased visibility via OneView, employees are no longer afraid of performing certain tasks. One of the benefits of a system like OneView is that users are warned when their bundles are running low and business unit administrators are also notified. This is especially important when employees are working remotely. It’s easy for the business unit administrator to pick up high usage trends and identify depleted bundles. The administrator can then easily load another bundle for the employee through OneView to prevent out of bundle costs.

Users are also sent a User Spend Report so they can see their usage trends and have some idea of what they are costing the firm. Often users don’t know how data intense certain apps and platforms are, with OneView notifications, they are constantly updated about how much data they’re using.

Remedying roaming headaches

The problem: Employees who travel regularly often inadvertently overspend because they aren’t aware of the inflated data charges in the country they’re visiting. For example, one top-level business executive of this company recently travelled to a foreign country and the airline lost their luggage. Having to make various calls to sort out the issue, they were concerned that this international usage would end up costing a great deal of money.  When you consider that roaming rates in some countries are as high as R171 per mg, it’s easy to overspend when on an international business trip.

The solution: With OneView, it is easier for everyone – from regular employees to business execs – to keep tabs on their use. This curbs accidental overspending and bill shock. The Nebula team also negotiates with service providers to activate more affordable roaming services for users that travel regularly.

The results

Better management of their telecoms environment made it easier to cut costs, better control operations and identify irregularities. In partnership with Nebula, the client achieved a lower overall out of bundle 3G data cost. While they may have used more data – an increase in bundles from 10% in 2015 to 31% in 2016 – their costs were reduced because out-of-bundle rates were no longer incurred.

A 10% increase in SIM alignment meant that employees were better suited to their mobile packages.

If you want to enable your enterprises telecoms success, simply contact Nebula here.

 

Multinational company partners with Nebula for telecoms expense and lifecycle management success

Apr 5th, 2017

A leading multi-national company that sells products in over 180 countries outside the US partners with Nebula for telecoms expense and lifecycle management success.

 

A recipe for high performance business leadership

Mar 29th, 2017

If I asked a bunch of people to close their eyes and picture “leadership”, everyone would have a different image in mind.

 

Nebula OneView App Gives Telecoms Spend Control Back to Enterprise End Users through Small Data

Dec 6th, 2016

Nebula has announced the OneView Lite Mobile App that provides corporate mobile users with real-time information about their mobile usage and spend.

 

Nebula Receives Frost and Sullivan Award for Telecoms Solution

Aug 30th, 2016

Leading South African telecoms innovation firm, Nebula, has been awarded Frost and Sullivan’s “2016 South African Telecommunications Management Solutions Product Leadership Award” for its OneView Telecoms Lifecycle Management system.

 

Nebula Releases Mid-Year Telecoms Trends Report

Aug 17th, 2016

These are the main Telecoms Trends that have been realized in the market thus far.

 

Nebula launches OneView for high performance telecoms

Jun 29th, 2016

Large enterprises have fast-paced and intricate telecoms environments that are becoming overly complex and difficult to manage as the rate of technology innovation increases.

 

Nebula’s CEO Daniel Nel on how to build a High Performance Business

May 17th, 2016

The key to having a high performance company is simplicity, according to Daniel Nel, CEO of Nebula.