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Next-Gen CX: AI’s impact on customer experience.
Over the past three decades, our organisation has witnessed significant advancements in customer experience.
Read MoreHow automation drives contact centre efficiency in South Africa
Recent years have witnessed significant transformations in business operations, driven by digital migration, technological advancements, and post-pandemic factors.
Read More4 ways data-driven insights create frictionless customer journeys.
Amid the intense competition of today’s market, delivering exceptional customer experience (CX) is mission-critical for companies that want to attract new customers and retain them...
Read MoreConnect announces Charlene George to speak at ITWeb CX Summit 2024 on how integrating siloed platforms is key to transformed CX
Connect, a leading contact centre as a service (CCaaS) provider in South Africa, is proud to announce that Sales Director, Charlene George will be a...
Read MoreFrictionless CX. It’s not just about the technology
The business landscape is rapidly evolving with significant investments in digital modernisation aimed at delivering a seamless customer experience (CX). Many companies have adopted various...
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