Westcon-Comstor Southern Africa is changing the face of IT distribution with the local launch of its cloud-based global digital aggregation platform, BlueSky Cloud and Service management platform. This revolutionary new cloud business intelligence solution puts resellers at the centre of the digital services life cycle, providing unprecedented visibility into and control over the entire cloud supply chain.
BlueSky radically simplifies order, delivery and management of cloud services and solutions. Comprehensive capabilities allow resellers to more easily monitor their end customers’ product procurement and usage, subscription renewals and services contracts via a single sign-on dashboard. Merchandising analytics also track end users’ progress throughout the shopping experience, offering targeted, relevant buying suggestions along the way that give resellers cross-sell and up-sell opportunities.
“The future of distribution is here today with BlueSky,” states Leane Hannigan, Westcon-Comstor Cloud Solutions Practice director. “For several months we have been talking about the benefits of digital logistics and now our resellers in Southern Africa can be the first to experience a radical new way of managing their cloud businesses. It’s unlike anything else and we believe it will not only shake up the market, it will give our customers a distinct competitive advantage.”
The BlueSky engine is a global system that has been built from the ground up to simplify the aggregation and procurement of cloud-based solutions and services. The system boasts powerful real-time analytics capabilities that are able to offer unmatched insights into service
usage and trends of users on behalf of resellers. Furthermore, its automated processes enable better service performance management of the entire cloud services delivery lifecycle, including real-time event notifications, all of which enables partners to make better business decisions and complete their customer lifecycle management.
According to Hannigan BlueSky will, in the near future, be delivered as a white-labelled online
portal, giving resellers a branded storefront for their own end-user customers. It also offers extensive intelligence capabilities by way of its ability to efficiently manage the customer-service lifecycle from order and deployment to invoicing and renewal, alerting partners through each step of the process.
While the company is leading the charge with a series of cloud-based solutions, it is currently working with vendor partners to ensure that both physical and digital products on its portfolio can be procured through BlueSky as a single portal. The first local vendor to have already on-boarded is Microsoft, providing the vendor partner the first local digital aggregation partnership in the region.
“BlueSky provides our partners a single digital environment to better manage and execute all distribution procurement in the future,” adds Dan Connolly, senior vice president and general manager of the Westcon-Comstor Cloud Solutions Practice.
“With BlueSky we are giving our partners not only a digital tool for their distribution requirements, but also a system that enables them to brand cloud services as their own, the ability to customise the dashboard for greater visibility of a variety of analytics and information to better manage the order lifecycle.”
In short, according to Westcon-Comstor, the BlueSky platform is the key to integrating digital/cloud and physical distribution models, enabling you to offer pure cloud services, as well as to procure physical products, all through a single customer portal.
