Profile


XDSL is an Internet Solution Provider (ISP) with a difference, delivering dynamic solutions with the expertise you require and levels of service you deserve. We have developed strong relationships with carefully selected vendors and Tier 1 carriers, and a formidable network of business partners, which enables us to offer our customers enhanced solutions that other ISPs simply cannot match.

We take pride in our ability to offer affordable products to businesses without having to cut corners, while simultaneously delivering unfailingly on our promise of hassle-free service. A wealth of technical expertise and creativity is channelled into our commitment to on-going development. From self-development to chosen fields of expertise and our dedication to service excellence, the team at XDSL is motivated, enthusiastic and always striving to be the best.

XDSL – addicted to technology.

Our Vision

To be one of the leading and preferred service providers in South Africa, by embracing our agility and innovative culture in a fast changing market.

Our Mission

To provide the best products and solutions, enabling our customers to excel and experience business service excellence.

Over a decade of commitment to Service Excellence

XDSL was founded in 2002 and has been involved in the ISP industry since broadband became available in South Africa. Over the last 12 years we have built a national network that competes with the best in the industry.

In a dynamic and ever-changing industry where carriers fight for market share and ISPs all leverage the same infrastructure, service is the differentiating factor. We believe the days are gone when the differentiating factor was whose network was the best, today it is all about which ISP can give you the best total experience. We are committed to providing service guarantees, value for money and an experience that delivers more for less. Our strategy is to not only focus on service guarantees but deliver a total service experience.

Products, services and solutions
We offer an extensive range of products, services and solutions across access, Internet, hosting and telephony. This offering encompasses wholesale Internet, high-speed broadband fibre up to 100 Megabits per Second (Mbps), connectivity and failover options, hosted services, communications and more.

Access solutions:

  • Fibre
  • Wireless
  • DigiNet
  • ADSL
  • 3G APN

Internet solutions:

  • High-speed broadband fibre up to 100Mbps
  • Dedicated Internet
  • Capped and Uncapped ADSL
  • Wholesale Internet Services
  • Mail management
  • Firewall and security
  • MPLS VPN

Hosting solutions:

  • Co-location
  • Web hosting
  • Server hosting
  • Virtual server hosting

Telephony solutions:

  • IP PBX
  • Hosted PBX
  • Hybrid PBX solutions
  • Converged solutions

National Footprint

Our backbone extends across the country, providing flexible end-to-end solutions in National MPLS VPN, Fibre Optic Solutions and Hosting nationwide.

We have major capacity on the WACS, SAT 3 and Seacom cables with a Point of Presence (POP) in nine data centres, two of which are owned by us. We have built multiple failovers on our network to ensure our customers stay connected 24 hours a day, seven days a week, 365 days a year.

Why choose XDSL?

At XDSL we pride ourselves on our Service Level Agreements (SLAs), which are clear, concise and do not need a legal expert to decipher. Our SLAs are accessible to first line helpdesk staff, ensuring they can be understood and implemented easily for optimal service, minimal downtime and maximum customer satisfaction.

We have broken our service level in two categories:

  • Service guarantees – this focuses on the normal service guarantees such as uptime, response time and mean time to repair.
  • Service experience – this focuses on the total experience, including communication and time spent to get to a decision-maker.

Our dedication to service, customer satisfaction and continual improvement has stood us in good stead, and our extensive list of high profile customers is testament to this. Through proper network analysis, we have delivered a number of benefits to our customers, including:

  • Increased productivity;
  • Scalability;
  • Improved uptime; and
  • Network security and reliability supported by SLAs.

XDSL has a national footprint on all major fibre networks across the country. Our founding members have gained exceptional experience through involvement in major international projects, giving us the edge over our competitors.

We make use of a shared IP network, reaching across metro networks, carrier networks, ISPs and data-hosting centres, using multiple access technologies in partnership with a number of service providers with whom we have peering agreements and back-to-back SLAs. This includes all the major ISPs, fixed and cellular service providers, as well as niche ISPs providing fibre to select clients. In all, XDSL now has access to more than 200 000km of fibre through its agreements with various carriers, with dedicated links to all major fibre rings. This provide XDSL with access to more than 25% of the total available fibre optic network in South Africa.

Leveraging these partnerships and open access networks, we can now tap into the infrastructure of multiple carrier providers nationally and internationally. This enables us to deliver greater value, enhanced choice of services and superior Quality of Service (QoS). Our goal is to continually achieve a lower total cost of communication for our customers, while delivering greater flexibility and control with higher levels of service.