Filter & Hose Solutions switches to Zinia for improved service levels

May 30th, 2018

Business Internet provider Zinia, helps Filter & Hose Solutions (FHS), a supplier of high quality filtration solutions, implement a connectivity and Firewall solution to meet FHS’s rigorous Service Level Agreement (SLA) requirements.

Filter & Hose Solutions (FHS), a member of Hudaco Industries, supplies high quality filtration solutions to various industries for a variety of applications. Industries where FHS are dominant include Clean Room (labs, hospitals, pharma and food), Automotive, Industrial, Mining, Construction and Waste Water environments.

According to Derick Beukes, FHS’s IT Systems Administrator, the company was experiencing some critical challenges with their previous Internet Service Provider including a lack of service delivery, high pricing and failure to meet their SLA. FHS turned to Zinia for advice in implementing the right solution for their needs.

Dedicated Fibre and 99% uptime

Zinia recommended a 50 Mbps Premium Fibre solution to provide the service delivery FHS needed.  With a dedicated 1:1 connection and a 99% uptime SLA, FHS now receives 100% of the line speed, 100% of the time.

Zinia also recommended a Firewall solution to protect the company and its data from external threats such as malicious malware, ransomware and viruses. In addition, the Firewall’s executive dashboard allows FHS to manage online activity, user limits and data threshholds; give priority to business-critical traffic; manage hardware functionality to optimize performance and receive vital reports.

“Our upgraded solution not only provides us with faster, better Internet connectivity, but also significant cost savings,” says Beukes. “And the SLA we have with Zinia has been met from day one.”

Service levels are unprecedented

In an industry that is renowned for poor customer service, Zinia bucks the trend as FHS raves about Zinia’s customer service levels: “I always tell the team at Zinia that they provide ‘pure epic service’”, adds Beukes. “Zinia’s support is on point, every time and I am happy to report that since the Zinia solution has been installed, we have not had a minute without service.”