Zinia drives down costs at The Teubes Group

Jul 12th, 2018

Business Internet provider Zinia has successfully implemented Internet and voice services at The Teubes Group, allowing the essential oils manufacturer to unify voice communications between its three branches; improve Internet uptime and reduce telephony costs significantly.

The Teubes Group is a pioneer in the essential oil industry, having been in business for over three decades, the company manufactures and supplies essential oil products to local and global markets. With a focus on developing oils “out of Africa” up to high international quality standards and a dedication to upliftment in the agricultural sector, it is no wonder the Group won the 2017 ROCCI/FNB Business of the Year award.

“The Teubes Group is highly reliant on Internet and voice communications,” says Riaan Cilliers, The Teubes Group Production Manager.

“We have three companies in our stable: Clive Teubes cc and Clive Teubes Africa, which are both located at our head office in Randburg where we manufacture our essential oils. Our third company Scatter Oils, which manufactures organic oils, is located at another office park in Randburg not far from head office.”

Besides being on separate infrastructures, Clive Teubes’ head office was experiencing huge issues with its voice/PABX system including: hacking of its voice account; bad phone quality; incorrect billing; and exorbitant call costs both internally and externally. The Group was also experiencing consistent Internet downtime due to existing outdated ADSL infrastructure.

“We now experience zero Internet downtime which has improved both internal communication amongst staff and teams, as well as with our customers,” says Cilliers.

“In the past the cost of internal and external voice calls was very high with our internal voice calls adding to the growing costs. By unifying communication on a central PBX and contact centre, Zinia has significantly reduced the Group’s voice costs while at the same time improving quality. The Zinia solution has reduced our voice bill by 25 %.”

What Zinia Recommended

Internet: Two dedicated Premium Fibre lines of 10 Mbps each for better Internet uptime and quality of service. Zinia’s premium service comes with a 99% guaranteed uptime to ensure consistency, as well as 1:1 dedicated connection which means the Teubes Group gets 100% of the line speed all the time.

Backup: By implementing two fibre links, the Teubes Group also has backup connectivity, should one Internet line ever go down.

VPN: A Virtual Private Network so that employees at both locations can connect and access business systems at Head Office.

Microwave: A microwave link between Scatter Oils and Head Office so that both companies share the Internet and voice infrastructure.

Voice: A centralised MITEL PBX system which has improved voice quality while improving the bottom line.

“We had a brilliant sales person with a professional service all round from Zinia. While the implementation had its teething problems initially, everything is working optimally, and we are happy with the service and solutions Zinia has implemented.” – concludes Cilliers.