ConnectConnect
MyBroadband Press Office

Frictionless CX. It’s not just about the technology

The business landscape is rapidly evolving with significant investments in digital modernisation aimed at delivering a seamless customer experience (CX). Many companies have adopted various combinations of Contact Centres (CC or CCaaS), Customer Service Management (CSM), and Customer Relationship Management (CRM) platforms to cater to consumer preferences for omnichannel engagement....

16 September 2024