Next-Gen CX: AI’s impact on customer experience.

Over the past three decades, our organisation has witnessed significant advancements in customer experience.

25 November 2024

How automation drives contact centre efficiency in South Africa

Recent years have witnessed significant transformations in business operations, driven by digital migration, technological advancements, and post-pandemic factors.

22 November 2024

4 ways data-driven insights create frictionless customer journeys.

Amid the intense competition of today’s market, delivering exceptional customer experience (CX) is mission-critical for companies that want to attract new customers and retain them throughout the customer lifecycle.

9 October 2024

Connect announces Charlene George to speak at ITWeb CX Summit 2024 on how integrating siloed platforms is key to transformed CX

Connect, a leading contact centre as a service (CCaaS) provider in South Africa, is proud to announce that Sales Director, Charlene George will be a featured speaker at the ITWeb CX Summit 2024, taking place on 3 October at The Forum in Bryanston.

18 September 2024

Frictionless CX. It’s not just about the technology

The business landscape is rapidly evolving with significant investments in digital modernisation aimed at delivering a seamless customer experience (CX). Many companies have adopted various combinations of Contact Centres (CC or CCaaS), Customer Service Management (CSM), and Customer Relationship Management (CRM) platforms to cater to consumer preferences for omnichannel engagement....

16 September 2024