Modern digitally-savvy consumers expect artificial intelligence (AI)-powered interactions across the customer journey when engaging with contact centres today, demanding natural, fluid interactions that closely mimic conversations and experiences with human agents.
14 April 2025
Connect, a leader in customer experience (CX) and digital transformation, is bringing ConnectLive 2025 to Johannesburg, Durban, and Cape Town.
5 February 2025
Over the past three decades, our organisation has witnessed significant advancements in customer experience.
25 November 2024
Recent years have witnessed significant transformations in business operations, driven by digital migration, technological advancements, and post-pandemic factors.
22 November 2024
Amid the intense competition of today’s market, delivering exceptional customer experience (CX) is mission-critical for companies that want to attract new customers and retain them throughout the customer lifecycle.
9 October 2024
Connect, a leading contact centre as a service (CCaaS) provider in South Africa, is proud to announce that Sales Director, Charlene George will be a featured speaker at the ITWeb CX Summit 2024, taking place on 3 October at The Forum in Bryanston.
18 September 2024
The business landscape is rapidly evolving with significant investments in digital modernisation aimed at delivering a seamless customer experience (CX). Many companies have adopted various combinations of Contact Centres (CC or CCaaS), Customer Service Management (CSM), and Customer Relationship Management (CRM) platforms to cater to consumer preferences for omnichannel engagement....
16 September 2024