The ways in which educational institutions manage their communications and service delivery are in flux, as students/consumers begin to demand real-time interaction, instant feedback and online services.
14 September 2015
While most businesses today are employing some sort of social media strategy, many are still very slow to respond to customer support issues and complaints that come in through this channel.
24 August 2015
Despite the strategic importance of the call centre, many e-commerce companies don’t take a critical look at how their call centre functions – and the technology it uses.
14 July 2015
Many businesses today take a siloed approach to managing social media enquiries, giving the job to a community or social media manager who sits in the marketing department.
17 June 2015
Have you ever thought about what kind of person your business would be if it was human?
14 April 2015
First (and second and third) impressions are increasingly made not by your sales team, but by brand touchpoints.
16 March 2015
Artificial Intelligence is not yet a reality. But very smart computers are.
24 February 2015