1Stream provides a complete, hosted telephony solution for the South African market.  The hosted or “software as a service” model offers cost-effective, pay-per-use, flexible access to world-class technology including a complete range of multi-media applications to route, record and report on any contact centre activity.  1Stream also offers ongoing support and consulting services to help clients extract maximum value from their technology services. 1Stream’s team has extensive contact experience, including Design-Build-Operate-Transfer projects and the development of the first hosted call centre platform in SA. This technical expertise is combined with a deep understanding of the business drivers in the customer service environment.

1Stream’s Managed Contact Centre provides contact centre functionality on a software as a Service (SaaS) model: Our clients only pay for what they use, when they use it. A Managed Contact Centre offers the benefits of a dedicated, premises-based contact centre – including complete system management, proactive remote monitoring, and the services of certified engineers – without any of the attendant  costs and administration issues. Whether you have 15 agents or 550, the Managed Contact Centre enables you to focus on your core business while we focus on maintaining the contact centre systems. The 1Stream Hosted Contact Centre has been built using the OneContact solution from Collab, an all-in-one multi-channel software platform.