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Non-geographic number porting is here – Why is this a critical economic enabler? Mar 10th, 2022 The Independent Communications Authority of South Africa (ICASA) recently proclaimed regulations to enable businesses to port their non-geographic phone numbers (0800; 0860; 0861; 0862 and 087) away from Telkom and to any other telecommunications provider of their choice. |
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Tech trends to watch in 2022 – Experiences take the lead Jan 28th, 2022 The new regulations (effective 7 March 2022) means that customers with non-geographic numbers (like 0800; 0861 and 087 numbers, for example) can port their business away from Telkom and take it to independent service providers. |
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Tech trends in review 2021 – Guess who’s back? Dec 17th, 2021 2021 has been a bumper year for digital transformation. Businesses have had to rapidly digitise processes to ensure they can continue operating as normally as possible no matter where their employees or customers are. |
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Your telephone solution can help you win at customer service this festive season. Here’s how Nov 22nd, 2021 Retailers are hoping this festive season will help them recover from the ups and downs of the past 18 months. Customer service remains a critical aspect of achieving that. |
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5 Ways technology can help SMEs save costs Sep 30th, 2021 While the global economic outlook seems to be turning upward, things are still constrained locally. |
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Euphoria Telecom announces Microsoft Teams integration Aug 31st, 2021 Local VoIP, cloud-hosted business telephony solution provider Euphoria Telecom has added Microsoft Teams integration to its platform. |
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How to warm up those cold calls in the era of POPIA Jul 6th, 2021 The Protection of Personal Information Act (POPIA) has set down firm frameworks that companies have to abide by to avoid fines, criminal persecution and potential reputation loss. |
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How VoIP, cloud-based contact centres can enable South Africa’s BPO sector Jun 7th, 2021 South Africa has been a major destination for global business services for a few years now. In particular, the country has steadily climbed the ranks when it comes to contact centre operations. |
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5 Ways POPIA will affect outbound contact centres Jun 1st, 2021 On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in breach of the act will be liable for fines and even criminal persecution. |
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5 Ways freeing employees from their landlines can benefit your business May 10th, 2021 Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn’t make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard number where people can be guaranteed that they’ll get hold of you. |
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