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Digital transformation is happening at an unprecedented pace, largely as a side effect of the ongoing pandemic. This increased uptake of digital technologies is enabling companies to operate remotely, contactlessly and in many instances, more efficiently.

Your receptionist is a critical first step in your customer experience, and needs to be efficient, professional, and engaged. 

Soft phones and desk phones have their place, but if you really want a flexible calling tool what you want is a browser phone. 

Contracts are about customer service – and in a COVID-19 world, customer service has been pushed into the spotlight as businesses struggle with lockdowns, social distancing requirements and other (varying) regulations. 

The implications of a move to level 3 lockdown are quite significant for businesses. While the exact regulations are not yet available, at this stage what is clear is that South Africa will go to level 3 on 1 June. 

Thanks to the ubiquity of mobile phones, landlines or desk phones have become a little retro, even uncool.

The coronavirus pandemic is challenging organisations and leaders to change the way they run their operations and manage their employees.

One of the concerns that frequently comes up when companies consider moving parts of their workforce home is how to maintain company culture when your people are physically dispersed. 

Remote and mobile working isn’t particularly common and many organisations are faced with implementing it now, at speed. 

Coronavirus has officially arrived in South Africa, and for businesses, this means considering how they are going to maintain normal operations if employees are quarantined, or asked to stay home for whatever reason.