The Independent Communications Authority of South Africa (ICASA) recently proclaimed regulations to enable businesses to port their non-geographic phone numbers (0800; 0860; 0861; 0862 and 087) away from Telkom and to any other telecommunications provider of their choice.
The new regulations (effective 7 March 2022) means that customers with non-geographic numbers (like 0800; 0861 and 087 numbers, for example) can port their business away from Telkom and take it to independent service providers.
2021 has been a bumper year for digital transformation. Businesses have had to rapidly digitise processes to ensure they can continue operating as normally as possible no matter where their employees or customers are.
Retailers are hoping this festive season will help them recover from the ups and downs of the past 18 months. Customer service remains a critical aspect of achieving that.
While the global economic outlook seems to be turning upward, things are still constrained locally.
Local VoIP, cloud-hosted business telephony solution provider Euphoria Telecom has added Microsoft Teams integration to its platform.
The Protection of Personal Information Act (POPIA) has set down firm frameworks that companies have to abide by to avoid fines, criminal persecution and potential reputation loss.
South Africa has been a major destination for global business services for a few years now. In particular, the country has steadily climbed the ranks when it comes to contact centre operations.
On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in breach of the act will be liable for fines and even criminal persecution.
Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn’t make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard number where people can be guaranteed that they’ll get hold of you.
As businesses rapidly head towards the second year of “the new normal”, it’s become abundantly clear that anyone who still thinks that they’ll be “returning to the office in a few weeks’ time” is out of touch.
Should companies be ditching their specialist business telephone solutions for UCaaS providers? There are a number of things businesses should consider before making a purchasing decision.
2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future.
Euphoria Telecom is proud to announce an ongoing partnership with the fantastic team at TokaiMTB, who have recently revamped the much-loved network of trails in the Tokai Mountain Bike Park, located on the outskirts of Cape Town.
If your company uses a VoIP, cloud-based business telephone solution, maintaining total control of data and permissions for your users should not be complicated. Euphoria’s security and access control protocols allow you to manage access to TMS interface features and users’ data permissions – with very little effort.
The hybrid office model brings flexibility and freedom to employees, who may not have been able to work remotely before. And it enables companies to reduce their office space overheads - from rental to coffee.
In order to be compliant and admissible in a court of law, recordings must be encrypted and securely stored. Quite simply, encryption scrambles data so that only those who are authorised can access and understand the information.
Euphoria’s call centre solution is making life easier for call centre owners and managers everywhere. This dedicated feature set on the Euphoria platform helps manage productivity levels by tracking and measuring agents’ performance.
COVID-19 has changed the way the world does business. More people everywhere are taking their work home with them – some on a permanent basis. For …
If you have more than one branch in your business, making inter-branch calls can get expensive and time-consuming. With Euphoria’s Multi-Branch Functionality, you can minimise those costs and maximise time-saving convenience in so many ways.
It’s officially happening. Telkom is discontinuing its copper line based ADSL service, potentially leaving many home and small-to-medium enterprise (SME) users at a loose end.
Out of data? In a bad signal area? Need to make a call? Euphoria Telecom’s Callback feature is just what you need.
Digital transformation is happening at an unprecedented pace, largely as a side effect of the ongoing pandemic. This increased uptake of digital technologies is enabling companies to operate remotely, contactlessly and in many instances, more efficiently.
Your receptionist is a critical first step in your customer experience, and needs to be efficient, professional, and engaged.
Soft phones and desk phones have their place, but if you really want a flexible calling tool what you want is a browser phone.
Contracts are about customer service - and in a COVID-19 world, customer service has been pushed into the spotlight as businesses struggle with lockdowns, social distancing requirements and other (varying) regulations.
The implications of a move to level 3 lockdown are quite significant for businesses. While the exact regulations are not yet available, at this stage what is clear is that South Africa will go to level 3 on 1 June.
Thanks to the ubiquity of mobile phones, landlines or desk phones have become a little retro, even uncool.
The coronavirus pandemic is challenging organisations and leaders to change the way they run their operations and manage their employees.
One of the concerns that frequently comes up when companies consider moving parts of their workforce home is how to maintain company culture when your people are physically dispersed.
Remote and mobile working isn’t particularly common and many organisations are faced with implementing it now, at speed.
Coronavirus has officially arrived in South Africa, and for businesses, this means considering how they are going to maintain normal operations if employees are quarantined, or asked to stay home for whatever reason.
Cloud computing is disrupting traditional business models and processes and will ultimately transform many industries around the world.
With the rise of agile and flexible technology, it’s simpler and cheaper than ever to launch and host business telephony in the cloud. Euphoria Telecom is making bigger, bolder moves in the business services market in South Africa by dropping its call rates.
Companies need to take advantage of the efficiencies and cost savings technology has to offer, says George Golding, Euphoria Telecom CEO.
Euphoria Telecom has implemented its innovative business phone system at SA Tyre Distributors, the biggest wholesaler of tyres in South Africa representing all premium brands and over 2 000 resellers.
There has not been much innovation in telephony since the VOIP revolution, but every telephone service provider is still claiming to have the best quality at the cheapest rate.
If your phone provider doesn't offer control mechanisms to help prevent fraudulent use of your VOIP account, you may want to look into using a different provider. Local telecoms provider Euphoria Telecom says international hackers are on the prowl, looking to hijack telephone systems and using them to place calls to premium charge-by-the-minute numbers.
The business telephony system is still the lifeblood of business today; one needs to ensure it provides the necessary workflow automation, productivity tracking and management reporting to effectively manage your business.
Everything changes when processes pass through seamlessly without the direct involvement of employees, says George Golding, CEO of Euphoria Telecom.
As corporate, financial and human resources become strained, company executives are starting to look at more cost-effective ways of deploying and managing their phone systems. Cloud voice solutions are witnessing significant adoption, especially in the small to medium business arena.
Euphoria Telecom has joined forces with Salesforce, the new power couple in cloud software systems. This new partnership offers more business functionality with far less effort, through seamless integration powered by the need for business efficiency and cloud technology.
The driving force behind Euphoria (www.euphoria.co.za) was the passionate belief that PBX customers deserved much more than the available services offered at the time.
How to negotiate the pitfalls of choosing a provider and platform, by George Golding, MD, Euphoria Telecom.
Reading your telephone bill can be a bit like watching a politician operate. You know something is amiss, but it's hard to see what, exactly, says …