Latest News

Retailers are hoping this festive season will help them recover from the ups and downs of the past 18 months. Customer service remains a critical aspect of achieving that.

While the global economic outlook seems to be turning upward, things are still constrained locally.

Local VoIP, cloud-hosted business telephony solution provider Euphoria Telecom has added Microsoft Teams integration to its platform.

The Protection of Personal Information Act (POPIA) has set down firm frameworks that companies have to abide by to avoid fines, criminal persecution and potential reputation loss.

South Africa has been a major destination for global business services for a few years now. In particular, the country has steadily climbed the ranks when it comes to contact centre operations.

On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in breach of the act will be liable for fines and even criminal persecution.

Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn’t make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard number where people can be guaranteed that they’ll get hold of you. 

As businesses rapidly head towards the second year of “the new normal”, it’s become abundantly clear that anyone who still thinks that they’ll be “returning to the office in a few weeks’ time” is out of touch.

Should companies be ditching their specialist business telephone solutions for UCaaS providers? There are a number of things businesses should consider before making a purchasing decision.

2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future.