Latest News

Your telephone solution can help you win at customer service this festive season. Here’s how
Nov 22nd, 2021

Retailers are hoping this festive season will help them recover from the ups and downs of the past 18 months. Customer service remains a critical aspect of achieving that.

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5 Ways technology can help SMEs save costs
Sep 30th, 2021

While the global economic outlook seems to be turning upward, things are still constrained locally.

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Euphoria Telecom announces Microsoft Teams integration
Aug 31st, 2021

Local VoIP, cloud-hosted business telephony solution provider Euphoria Telecom has added Microsoft Teams integration to its platform.

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How to warm up those cold calls in the era of POPIA
Jul 6th, 2021

The Protection of Personal Information Act (POPIA) has set down firm frameworks that companies have to abide by to avoid fines, criminal persecution and potential reputation loss.

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How VoIP, cloud-based contact centres can enable South Africa’s BPO sector
Jun 7th, 2021

South Africa has been a major destination for global business services for a few years now. In particular, the country has steadily climbed the ranks when it comes to contact centre operations.

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5 Ways POPIA will affect outbound contact centres
Jun 1st, 2021

On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in breach of the act will be liable for fines and even criminal persecution.

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5 Ways freeing employees from their landlines can benefit your business
May 10th, 2021

Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn’t make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard number where people can be guaranteed that they’ll get hold of you. 

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Preparing to work from anywhere in the long-term – what do local businesses need to know?
Apr 21st, 2021

As businesses rapidly head towards the second year of “the new normal”, it’s become abundantly clear that anyone who still thinks that they’ll be “returning to the office in a few weeks’ time” is out of touch.

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Should you ditch your business phone for Zoom or Teams?
Mar 16th, 2021

Should companies be ditching their specialist business telephone solutions for UCaaS providers? There are a number of things businesses should consider before making a purchasing decision.

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5 telephony tech trends for 2021
Feb 12th, 2021

2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future.

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About Euphoria Telecom
Euphoria Telecom is a provider of proprietary Cloud PBX communication services for businesses in South Africa, offering a complete business communication solution that combines the characteristics of sophisticated PBX solutions with the ease and cost efficiency of VoIP.

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