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South Africa has been a major destination for global business services for a few years now. In particular, the country has steadily climbed the ranks when it comes to contact centre operations.

On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in breach of the act will be liable for fines and even criminal persecution.

Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn’t make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard number where people can be guaranteed that they’ll get hold of you. 

As businesses rapidly head towards the second year of “the new normal”, it’s become abundantly clear that anyone who still thinks that they’ll be “returning to the office in a few weeks’ time” is out of touch.

Should companies be ditching their specialist business telephone solutions for UCaaS providers? There are a number of things businesses should consider before making a purchasing decision.

2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future.

Euphoria Telecom is proud to announce an ongoing partnership with the fantastic team at TokaiMTB, who have recently revamped the much-loved network of trails in the Tokai Mountain Bike Park, located on the outskirts of Cape Town.

If your company uses a VoIP, cloud-based business telephone solution, maintaining total control of data and permissions for your users should not be complicated. Euphoria’s security and access control protocols allow you to manage access to TMS interface features and users’ data permissions – with very little effort. 

The hybrid office model brings flexibility and freedom to employees, who may not have been able to work remotely before. And it enables companies to reduce their office space overheads – from rental to coffee. 

In order to be compliant and admissible in a court of law, recordings must be encrypted and securely stored. Quite simply, encryption scrambles data so that only those who are authorised can access and understand the information.