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Call me (back)
Aug 18th, 2020

Out of data? In a bad signal area? Need to make a call? Euphoria Telecom’s Callback feature is just what you need.

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Retaining the human touch in customer service is more critical than ever – Here’s why
Aug 7th, 2020

Digital transformation is happening at an unprecedented pace, largely as a side effect of the ongoing pandemic. This increased uptake of digital technologies is enabling companies to operate remotely, contactlessly and in many instances, more efficiently.

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A digital receptionist – Improve your customer service from first call to last
Jul 17th, 2020

Your receptionist is a critical first step in your customer experience, and needs to be efficient, professional, and engaged. 

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Hardware-free and hassle free. You need a browser phone in your life, here’s why…
Jul 1st, 2020

Soft phones and desk phones have their place, but if you really want a flexible calling tool what you want is a browser phone. 

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Long-term contracts are dead – here’s why…
Jun 19th, 2020

Contracts are about customer service – and in a COVID-19 world, customer service has been pushed into the spotlight as businesses struggle with lockdowns, social distancing requirements and other (varying) regulations. 

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Preparing your business for a more dynamic lockdown scenario
May 29th, 2020

The implications of a move to level 3 lockdown are quite significant for businesses. While the exact regulations are not yet available, at this stage what is clear is that South Africa will go to level 3 on 1 June. 

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How to take your deskphone with you, everywhere you go
May 22nd, 2020

Thanks to the ubiquity of mobile phones, landlines or desk phones have become a little retro, even uncool.

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Managing remote workers – it’s not about time, it’s about output
May 14th, 2020

The coronavirus pandemic is challenging organisations and leaders to change the way they run their operations and manage their employees.

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How to take your company culture home
Apr 24th, 2020

One of the concerns that frequently comes up when companies consider moving parts of their workforce home is how to maintain company culture when your people are physically dispersed. 

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The small business’s guide to going remote
Apr 16th, 2020

Remote and mobile working isn’t particularly common and many organisations are faced with implementing it now, at speed. 

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About Euphoria Telecom
Euphoria Telecom is a provider of proprietary Cloud PBX communication services for businesses in South Africa, offering a complete business communication solution that combines the characteristics of sophisticated PBX solutions with the ease and cost efficiency of VoIP.

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