R9m plant upgrade for Lighting Structures
More capacity, efficiency and innovative new telecoms, power and lighting structures for sub-Saharan Africa
28 July 2011
More capacity, efficiency and innovative new telecoms, power and lighting structures for sub-Saharan Africa
28 July 2011
In any contact centre the biggest cost will always be the agents who are required to handle calls and queries. In an effort to reduce this costs many businesses use self-service technology to enable customers to deal with certain issues themselves, without the need to speak to a live agent,...
7 June 2011
The 2011 NAB (National Association of Broadcasters)show in Las Vegas in April offered insight into current broadcast technologies and trends driving them, and these are very similar to what Spescom Media IT believes will be on show at the local MediaTech 2011 event in July 2011
7 June 2011
The concept of the remote contact centre worker is nothing new in the global market, and now thanks to the greater availability of bandwidth and associated lower cost, it has also become a viable option in South Africa
16 May 2011
Big wins for contact centres, says Spescom if corporate South Africa can change its management approach
26 April 2011
The social networking phenomenon is sweeping the world, changing the way people interact with one another and with company brands
12 April 2011
Any CIO worth their salt is investigating software as a service (SaaS). In the contact centre industry, the opex spend model which a hosted solution offers is appealing, especially given that contact centre owners are faced with a future where interactions will increasingly take place via multiple channels and customers'...
11 April 2011
Contact centres are dealing with increasing complexity in a highly competitive arena. To be profitable, operations need to be cost efficient and outputs need to meet performance goals and promises. Reporting is core to achieving this
28 March 2011
The relationship a vendor fosters with its channel partners' will often determine the success of the product in the market. Spescom DataVoice believes ongoing dialogue with technology partners, resellers, channel partners -- and customers - is the right recipe for success and is planning on expanding its reach through its...
25 March 2011
Intelligent routing (IR) is not new to contact centres - the benefits of using this technology are proven
17 March 2011