Spescom DataVoice launches Qnique V3.1
Spescom DataVoice has announced the release of Qnique v3.1, an updated version of their proprietary Contact Centre Suite for Workforce Optimisation
25 January 2011
Spescom DataVoice has announced the release of Qnique v3.1, an updated version of their proprietary Contact Centre Suite for Workforce Optimisation
25 January 2011
The human element of any contact centre is by far its largest capital expense, as it can run at up to two thirds of the total cost of running the centre
21 January 2011
Video conferencing, despite its numerous benefits, has been prohibitively expensive in South Africa and generally not a viable proposition due to the limited availability and expense associated with bandwidth
20 January 2011
Engineer of the Year goes to Spescom CIO
19 January 2011
Hatfield Christian Church's goal is to have a greater positive influence on a broader audience. Extending its reach through visual media is a key component of its communication strategy
4 October 2010
The contact centre, increasingly the primary hub for customer support, needs to adapt to remain relevant to the emerging workforce - Generation Y, today's 19- to 25-year-olds
1 October 2010
Avaya's next-generation contact centre solutions drives real-time collaboration and agent productivity
17 September 2010
Contact centres need to factor in changes on two fronts: new consumer privacy protection regulations are coming into being and call costs are coming down
16 September 2010
Is South Africa falling behind the rest of the continent in terms of the liberalisation of telecommunications? Spescom Telecommunications MD Thomas Makore believes not, but he also notes there are some complex issues emerging locally which cannot be hastily or thoughtlessly addressed
15 September 2010
Jasco Electronics Holdings (Jasco) and Spescom Limited (Spescom) today announced the proposal by Jasco to acquire the ordinary shares of Spescom
3 September 2010