Spescom donates R100k to Childline
Spescom recently donated R100 000 to Childline to provide funds to assist Childline's development of services to children in South Africa, an issue close to Spescom's heart
11 March 2011
Spescom recently donated R100 000 to Childline to provide funds to assist Childline's development of services to children in South Africa, an issue close to Spescom's heart
11 March 2011
Abandoned calls – a silent ‘no response’ call terminated by the call originator when answered by a live individual – can be very harmful to the reputation of the direct marketing industry
4 March 2011
Spescom DataVoice, an established leader in the enterprise-level voice recording market, is introducing the Libra Lite voice recording solution to suit the needs and pockets of the small and mid-tier organisations and contact centres
25 February 2011
Vendors are currently marketing the concept of cloud computing in a big way, but it's really not new - it's the natural evolution of services from the distributed computing or hosted environments that made an appearance a decade and a half ago, to the Net
22 February 2011
Open standards and architectures have laid the foundation for an ever-changing technology landscape, forcing the evolution of the solution provider
17 February 2011
Outbound dialling is a critical part of business processes such as debt collection, outbound selling, proactive support and completing certain transactions
14 February 2011
The Internet has brought about a revolution in the world of customer service over the last decade
4 February 2011
Spescom DataFusion's national operations manager, Louise van Zyl, has been appointed as Vice President of the South African chapter of the International Avaya User Group (IAUG)
2 February 2011
Risk management and regulatory compliance are two phrases that have become common business terms of late, as South African organisations strive for greater accountability and sustainability following the release of the King III report
31 January 2011
Can carrier independent co-location assist?
26 January 2011