The converged and networked business landscape - both in terms of technology and service provision - is possibly one of the most relevant driving forces in the ICT industry today
5 August 2010
Setting up a contact centre with all the bells and whistles – even a small one with 10 seats – can cost millions of Rands; and so many smaller organisations have had to compromise on functionality due to affordability
4 August 2010
Spescom DataVoice is proposing that all customers using Orion voice recorders from Spescom begin a phased migration to the latest iteration of this solution, the more enhanced Libra voice recorders
3 August 2010
New social media platforms have become a familiar home to millions of people who interact daily. Communication is no longer one-to-one, its one-to-many and many-to-one. And it's viral
27 July 2010
Presence Outbound Dialler platform boosts collections by 30%
1 July 2010
Spescom Limited has recently appointed Thomas Makore as MD of Spescom Media IT
22 June 2010
Version 8 enables contact centres to comply with data protection laws and includes major enhancements to Administration and Reporting modules
21 June 2010
Insurance companies are competing for customers on new, more direct platforms - like the Internet and contact centres
17 June 2010
When you call a service department, do you care if the call lasts two minutes or three? The fact is, consumers don't.
15 June 2010
Manual dialling is possibly one of the most inefficient processes in any industry
10 June 2010