MTN has implemented of a customized mobile synchronization solution for Enforce, a national security company that provides security, video surveillance and armed response.
Enforce required a handset solution that offered synchronization of email, contacts, tasks, and calendaring functionality without compromising on its corporate security. While Enforce was agreeable with an implementation based on the BlackBerry platform, the company was not willing to migrate to a different mail server which would have been more compliant with BlackBerry Enterprise Services.
“The MTN Solution Consultants played a pivotal role using innovation and their expert knowledge in IT and telecoms to conceptualize, design, implement, pilot, and deploy this customized solution for Enforce,” says Nomalanga Nkosi, Business Segments General Manager: MTN South Africa.
MTN SP worked closely with the Enforce IT manager to understand the existing environment and the way in which it planned to use the BlackBerry handsets once rolled out.
“The challenge is how to manage the handsets while they are out in the field – how do you activate secure enterprise email, how do you secure the handsets so that corporate information is not leaked, and so on. BlackBerry Enterprise Server addresses all these issues by allowing a centralized administrator to control the devices over the air from enforcing passwords to activating corporate mail remotely and wiping data from lost devices,” says Nkosi.
MTN SP worked with Research in Motion, the manufacturers of BlackBerry, on software integration and completed the implementation with minimal impact on the day-to-day operations of Enforce.
“Our Solution Consultants perform a key function within the sales cycle. They also contribute significantly to the MTN marketing and product development teams by transferring customer feedback that generates sales leads for MTN SP. More importantly, they assist in locating and partnering with the best partners for a specific implementation,” concludes Nkosi.